TERMS & CONDITIONS
a.These Terms and conditions (T&Cs) incorporate, and should be read together with, any Vendor’s and/or Agent’s T&Cs or regulations, which you can obtain from the point of purchase from the Official Agent
b.Artists and billed attractions may be subject to change
c.No trading allowed within the venue without the Festival organisers prior consent.
d.Goods using unauthorised event logos and unauthorised professional recording equipment must be surrendered to staff.
e.Do not buy tickets or goods from unlawful street traders/touts. They are invalid.
f.You give your express consent to your actual/ simulated likeness to be included for no fee within any audio or visual recording to be used in any media for any purpose at any time. This includes filming by the police or security staff which may be carried out for the security of customers and/or the prevention of crime.
g.No unauthorised buses, coaches or trucks will be allowed on site.
a.Refunds are only considered on major cancellation, substantial alteration or by special exception determined by Sunniside Live
b.Refunds should be obtained from the point of purchase, no later than 3 months after the event.
c.A minimum of the face value of the ticket will be refunded.
d.Refunds of booking fees per ticket are subject to the T&Cs of the point of sale.
a.No unaccompanied under 18’s are allowed on site.
b.Under 18’s must be accompanied by an adult over 18 on a 1:1 ratio.
c. Challenge 25 will be in place. Anyone who looks under 25 years of age will be required to produce I.D.
TICKETS AND WRISTBANDS
a.Tickets are non-transferable and only valid when purchased from official agents of Sunniside Live.
b.Tickets/wristbands purchased from unauthorised sources will be rendered invalid and refused admission.
c.Tickets must be exchanged for a wristband on first entry at a wristband exchange.
d.Tickets must be valid, presented in full, with stubs and not tampered with (in the event of accidental damage, refer to point of purchase prior to event). Tickets remain the property of Sunniside Live Ltd.
e.Sunniside Live will not issue duplicates for lost or stolen tickets or wristbands.
f.Tickets cannot be used as part of any marketing, media or sales promotion, without the prior written consent of Sunniside Live Ltd.
g.The ticket holder is responsible for their tickets until it is exchanged for a wristband and then responsible for their wristband for the duration of the event.
h.All wristbands remain the property of Sunniside Live until 12 Noon the day after the event.
a. Sunniside Live Ltd reserves the right to evict a customer without refund, and/or refuse admission.
b.You may be body/bag searched at the entrances, on the site or when leaving.
c.Any item(s), reasonably considered for use as a weapon, which may cause danger, offence or disruption to any other person, must be surrendered to staff**.
d.Any person carrying illegal items or carrying out illegal activity will be given to the Police and refused entry.
e.Anti-social behaviour may lead to eviction. Please act responsibly.
f.Throwing gas, aerosol or similar canisters/containers on to fires is extremely dangerous and will lead to eviction.
Sunniside Live is unable to accept any liability for personal or property damages, losses (including surrendered items) or injuries sustained at this event – other than caused as a result of our negligence.
a.Banned from event – Gas canisters, aerosols over 250ml, airhorns, fireworks, flares, glass, illegal substances, drugs, ‘legal highs’ – this includes Nitrous Oxide, laser equipment/pens, megaphones, nitrous oxide, sky or ‘chinese’ lanterns, sound systems, spray cans, tabards/high viz jackets.
b.Banned from arena – Cans, disposable BBQs, campsite stoves, umbrellas, large and open drinks bottles (unopened 500ml are permitted).
c.Generators with the exception of fixed in campervans.
d.Food and alcohol. These can be purchased within the event from authorised providers.
e.Anyone resisting the surrender of disallowed items or disregarding these conditions will face eviction.
f.Under 18’s are not permitted to purchase alcohol on site.
g.It is illegal for an over 18 to purchase alcohol on the behalf of under 18s.
FIRE AND SAFETY
a.Fires are not permitted in the arena.
b.The burning of plastics, bedding, tents, furniture etc is not permitted anywhere on site.
c.Smoking is not permitted in enclosed public spaces or buildings. This includes e cigs.
d.Excessive exposure to loud music may cause damage to your hearing.
e.Pyrotechnics, lasers, smoke machines, strobe lighting/special effects may take place during some performances.
f.The use of Drones or similar equipment for any reason is prohibited on or near the event.
a.Please use the bins and recycling points provided on and off site.
b.No animals, other than guide or hearing dogs, are permitted on site.
INFORMATION & NOTIFICATION – ALL FESTIVAL REPUBLIC EVENTS
a.Disabled Facilities are available – please email firstname.lastname@example.org for further information.
b.Event website – www.sunnisidelive.com for safety and travel information.
d.If any of these T&C’s are unclear please contact email@example.com.
SHIPPING & PAYMENT INFORMATION
Payment will be debited at point of sale.
Tickets will be posted out either Royal Mail Signed for 2nd Class or Royal Mail Special delivery, depending on which option is chosen at point of sale. We strongly recommend that Royal Mail Special Delivery is selected. This is a secure delivery method with tracking facility. May require a signature on delivery. This service is not available to PO Box addresses. If the cardholder is not personally attending this event, please select this option. Sunniside Live Ltd will not take responsibility for lost tickets.
Tickets will be posted at least 28 days before the event.
Transaction charges are per order and equate to 1.24% of the total order. These are non-refundable under any circumstances.
Any other queries please contact firstname.lastname@example.org or 0845 643 2831.